Storage Queensbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Queensbury provides storage, removal, packing, and related services within the United Kingdom. By making a booking, paying a deposit, using our services or accessing any premises controlled by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company or organisation that requests, books or pays for our services.
Services means any storage, removal, packing, loading, unloading, transport, handling, or associated services supplied by us to you.
Goods means the items, belongings, furniture, equipment and any other property accepted by us for removal, storage or handling.
Premises means any property or location at or from which we provide services, including vehicles and storage facilities under our control.
Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
We provide storage and removal services for domestic and commercial customers. Our services may include collection, transportation, delivery, packing, unpacking, loading into and out of storage units, and related handling of goods. The exact scope of the services will be as described in our written quotation or booking confirmation.
No services or obligations are implied unless expressly set out in the quotation, booking confirmation, or these Terms and Conditions. We reserve the right to refuse to handle or store goods that we reasonably believe are unsafe, illegal, or otherwise unsuitable.
3. Booking Process
All bookings are subject to availability and to our written or electronic confirmation. Any quotation we provide is an invitation to treat only and does not constitute a binding offer until you accept it and we confirm the booking.
To make a booking, you may be asked to provide details including but not limited to your name, address, service addresses, dates, inventory or approximate volume, access information, and any special requirements. You confirm that all information supplied is accurate and complete to the best of your knowledge.
A booking is not considered confirmed until we have issued written or electronic confirmation and, where required, received the applicable deposit. We reserve the right to decline or cancel any booking prior to service commencement, in which case any deposit received will be refunded.
Where time slots or dates are offered, they are given in good faith but are not guaranteed, particularly where circumstances beyond our reasonable control arise, such as traffic conditions, weather, or operational issues. We will make reasonable efforts to meet agreed dates and times and to notify you if delays occur.
4. Quotations and Pricing
Quotations are based on the information provided by you at the time of enquiry, including the nature and quantity of goods, access conditions, floor levels, parking arrangements, distances travelled, and any special handling requirements.
We reserve the right to revise our quotation or apply additional charges if:
The information you provided was incomplete or inaccurate.
The scope of work changes, including additional items, additional journeys, or additional labour.
Access is materially more difficult than described, including stairs, long carries, or restricted parking.
Work is required outside normal working hours at your request.
Delays occur due to circumstances beyond our control, including waiting times caused by keys, paperwork, or third parties.
Unless otherwise stated, quotations exclude the cost of disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors, windows or fixtures, and any fees, fines, tolls or permits related to parking or access.
5. Payments and Charges
Unless otherwise agreed in writing, payment for removal services is due in full prior to or on the day of service commencement. Storage charges are typically payable in advance, on a weekly or monthly basis, as specified in your storage agreement or invoice.
We may require a non-refundable or part-refundable deposit at the time of booking. The amount and terms of any deposit will be confirmed to you as part of the booking process.
We reserve the right to withhold services or access to stored goods if payment is not received in accordance with agreed terms. Where payment is not made on time, we may charge interest on overdue sums at the statutory rate and recover any reasonable costs incurred in pursuing payment.
All charges are quoted exclusive of any applicable taxes unless stated otherwise. You are responsible for any bank charges or transaction fees arising from your chosen method of payment.
6. Cancellations and Postponements
You may cancel or postpone your booking by giving us written or electronic notice. The following cancellation terms will usually apply unless otherwise stated in your quotation or confirmation.
If you cancel more than a specified number of working days before the scheduled service date, we may retain part or all of the deposit to cover administrative and scheduling costs.
If you cancel within a shorter period prior to the service date, up to and including the day of service, you may be liable for a higher proportion or the full amount of the quoted price, reflecting the loss of reserved capacity and committed resources.
Postponements are treated as cancellations and rebookings unless we expressly agree otherwise. Where we are able to reschedule the service, additional charges may apply, and any deposit may be transferred at our discretion.
If we need to cancel or reschedule due to circumstances beyond our control, we will notify you as soon as reasonably practicable and offer an alternative date where possible. Our liability in such cases will be limited to the refund of any prepayments for services not yet provided.
7. Customer Responsibilities
You are responsible for:
Ensuring that you are legally entitled to move or store the goods and that they are your property or that you have the full authority of the owner.
Preparing the premises and goods for collection, including proper packing where this is not part of our service, and labelling fragile or high-value items where appropriate.
Arranging suitable parking and any necessary permits or permissions for our vehicles at both collection and delivery locations.
Providing accurate and complete access details, including any restrictions that may affect vehicle size, loading, or unloading.
Being present, or ensuring a representative is present, during collection and delivery to direct operations and check that all required items are loaded or unloaded.
Complying with all relevant laws, regulations, and building rules affecting the movement and storage of goods.
8. Goods Not Accepted for Storage or Removal
We do not accept for storage or removal any items that are illegal, dangerous, perishable, or otherwise unsuitable, including but not limited to:
Explosives, firearms, ammunition, or weapons.
Flammable or hazardous materials such as petrol, gas cylinders, paints, solvents, or chemicals.
Live animals, plants, or other living organisms.
Perishable food or goods requiring controlled temperatures.
Cash, currency, bonds, securities, precious metals, jewellery of high value, or irreplaceable documents, unless we expressly agree in writing.
Any items that may cause contamination, infestation, or damage to other goods or to the premises.
If such goods are delivered to us without our knowledge, we may remove or dispose of them at your expense and without liability, and you will indemnify us for any resulting loss, damage, or claims.
9. Waste Regulations and Disposal
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove or dispose of rubbish, hazardous waste, or fly-tipped materials as part of a standard removal or storage service.
Where we agree to remove unwanted items for disposal or recycling, this will be subject to separate charges and only for items that can be lawfully carried and processed at licensed facilities. You must not request us to remove items that are classified as hazardous or controlled waste unless we have explicitly agreed and are authorised to do so.
You are responsible for ensuring that any items presented for disposal do not breach waste regulations. If we incur additional charges, fines, or costs due to your failure to comply with these obligations, you will be liable for all such amounts.
10. Storage Terms
Where we provide storage services, your goods will be stored in a facility or unit selected by us, which may be shared or segregated depending on operational requirements. We may move your goods within the facility without notice for operational or safety reasons.
You are not entitled to a particular storage unit or location unless expressly agreed in writing. Access to stored goods by you must be by prior arrangement and may be subject to security procedures, identification requirements, and access charges.
Storage is provided on an ongoing basis, usually billed in advance. If storage payments are not made when due, we may deny access to your goods, and after giving reasonable notice, we may exercise a lien over the goods and sell or dispose of them to recover outstanding sums and reasonable costs. Any surplus after such recovery will be held for you.
11. Liability and Limitations
We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
We are not liable for any loss or damage to goods arising from inherent vice, defective or inadequate packing done by you, normal wear and tear, atmospheric or climatic conditions, vermin or infestation, or any pre-existing damage.
We are not liable for loss of profits, loss of business, loss of data, loss of opportunity, or any indirect or consequential loss, even if such loss was reasonably foreseeable.
Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable limit per consignment or per storage unit, as specified in our quotation or insurance terms, unless you arrange separate insurance or a higher declared value with us in writing and pay any applicable additional premiums.
You are strongly advised to arrange appropriate insurance cover for your goods during removal and storage. Any insurance arranged through us is subject to the terms and conditions of the relevant policy, which will be available on request.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
12. Claims and Notice of Loss or Damage
You must inspect the goods as soon as reasonably practicable on delivery or when accessing storage. Any apparent loss or damage must be notified to us in writing or electronically as soon as possible and in any event within a reasonable time after discovery.
We may require you to provide evidence such as photographs, inventories, and receipts to support a claim. You must retain any damaged items and packaging until we have had a reasonable opportunity to inspect them.
Failure to follow the claims procedure or to provide reasonable cooperation may affect our ability to investigate and, where applicable, settle your claim.
13. Access, Health and Safety
When we attend your premises, you must ensure that the environment is safe and that we have clear access to the goods. This includes keeping walkways free of obstacles, securing pets, and informing us of any known hazards such as loose flooring, structural weaknesses, or hazardous materials.
We reserve the right to suspend or refuse to carry out services where, in our reasonable opinion, conditions are unsafe or could endanger our staff, your property, or third parties. In such cases, you may still be liable for all or part of the charges.
14. Force Majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, strikes, lockouts, industrial disputes, accidents, road closures, traffic conditions, war, terrorism, civil disturbance, or governmental restrictions.
In such cases, we will take reasonable steps to minimise disruption and to resume services as soon as reasonably practicable.
15. Data Protection and Privacy
We may collect and process personal information about you for the purposes of managing bookings, providing services, processing payments, and complying with legal obligations. We will handle such information in accordance with applicable data protection laws and our privacy practices.
By using our services, you consent to the collection and use of your personal data as necessary for performance of the contract and for legitimate business purposes. You may have rights to access, correct, or request deletion of your personal data, subject to legal limitations.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the contract, or the services provided.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
These Terms and Conditions constitute the entire agreement between you and us relating to the provision of services and supersede any previous agreements, understandings, or representations, whether written or oral, relating to the same subject matter.
We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract unless changes are required by law or regulation.
