Queensbury Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Queensbury Storage provides self-storage and related storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into a unit, the customer agrees to comply with these terms in full. Please read them carefully before confirming any reservation or making payment.

For the purposes of these terms, references to “we”, “us”, and “our” mean Queensbury Storage, and references to “you” and “your” mean the customer or account holder. These terms apply to all storage units, associated services, and any access arrangements provided as part of a Queensbury Storage booking.

These conditions are intended to be fair, transparent, and consistent with applicable UK consumer and contract law. They do not affect any rights you may have under mandatory law, including statutory rights that cannot be excluded or limited by agreement.

1. Booking Process

Storage space is offered subject to availability. A booking may be made by completing the reservation process and providing accurate personal, payment, and account details. We may request identification and proof of address before confirming the booking or granting access. A reservation does not guarantee availability until it is confirmed by us.

To complete a self-storage booking, you must be at least 18 years old and legally capable of entering into a binding contract. If you are booking on behalf of a business, partnership, or other organisation, you confirm that you have authority to bind that entity to these terms. We may decline or cancel a booking where information provided is incomplete, misleading, or appears to be fraudulent.

Once your booking is confirmed, we will allocate a unit size and access terms based on the information you provide and the current availability. We reserve the right to make reasonable operational changes, including substituting a comparable unit size, where necessary for safety, maintenance, or site management. Any such change will not materially reduce the service provided.

2. Access, Use, and Customer Responsibilities

You agree to use the storage unit only for lawful purposes and only for the storage of goods you own or are authorised to store. You must not use the unit as living accommodation, for running a business from the unit where prohibited, or for any activity that may damage the premises, inconvenience others, or breach law or regulation. A storage customer remains responsible for all goods placed in the unit.

You must keep your access credentials, keys, codes, fobs, and any other security devices secure and confidential. You are responsible for all activity carried out under your account. If you suspect unauthorised access or loss of any security item, you must notify us promptly so that we can take reasonable protective steps. We are not liable for losses caused by your failure to safeguard access details.

The unit must be kept clean and in a condition that does not create nuisance, contamination, fire risk, pest risk, or damage to the site. You must not leave items outside the unit, obstruct corridors or loading areas, or interfere with any safety equipment. Any breach of these obligations may result in restricted access, removal of goods, or termination of the agreement.

3. Payments, Charges, and Price Changes

All fees must be paid in advance unless we agree otherwise in writing. Charges may include the storage fee, administration fees, deposits, lock charges, late payment fees, cleaning costs, removal costs, and any other additional sums stated at the time of booking or reasonably incurred because of your actions. Payment is due on the dates notified to you, and you remain liable even if you do not use the unit for part of a billing period.

We accept payment by approved methods only. If a payment fails, is reversed, or is not received when due, we may suspend access, apply administrative charges, and take steps to recover the outstanding balance. You will remain responsible for all amounts due, including reasonable costs incurred in collecting debt or enforcing the agreement where permitted by law.

We may review and update our prices from time to time. Where a price increase applies to an ongoing agreement, we will give you reasonable notice in advance, unless a shorter period is required for a temporary promotional arrangement ending or for a change clearly explained in the booking terms. Continued use of the unit after the effective date of any notified increase constitutes acceptance of the revised charge.

4. Cancellations, Termination, and Refunds

You may cancel a booking before the start date in accordance with the cancellation terms provided at the time of reservation. If you cancel after the storage agreement has begun, you must give notice in the required form and continue paying charges until the notice period expires and the unit is vacated in full. Any goods left behind after the end of the term may be treated in accordance with these terms and applicable law.

Where a refundable deposit has been taken, it will be returned once the unit has been vacated, inspected, and confirmed to be in an acceptable condition, subject to deductions for unpaid sums, cleaning, repair, replacement of locks or keys, disposal of abandoned goods, or other reasonable costs. Refunds, where due, will usually be processed using the original payment method within a reasonable period.

We may terminate the agreement immediately or on notice if you commit a serious breach, fail to pay amounts due, store prohibited items, behave unlawfully, or create a health, safety, or security risk. Termination does not remove your obligation to remove all goods and settle outstanding balances. If we end the agreement because of your breach, no refund will be due for periods already started unless required by law.

5. Prohibited Goods and Restricted Items

You must not store any item that is illegal, hazardous, stolen, explosive, toxic, corrosive, flammable, radioactive, perishable, or otherwise capable of causing harm, contamination, odour, or infestation. This includes, without limitation, weapons, ammunition, drugs, live animals, food requiring refrigeration, plant matter that may decay, and any substance regulated under UK safety or environmental law. A Queensbury Storage unit is not suitable for any item that may damage the premises or place others at risk.

You must also not store cash, negotiable instruments, jewellery, rare collectibles, irreplaceable documents, or items of exceptional sentimental value unless we have expressly agreed in writing and any additional insurance or security requirements have been met. We strongly recommend that you do not store any goods of unusually high value in a standard self-storage unit.

If prohibited goods are discovered, we may take any action reasonably necessary to protect health, safety, and property, including denying access, moving or disposing of items, reporting matters to authorities, and terminating the agreement. Any costs reasonably incurred by us as a result of prohibited items will be payable by you.

6. Liability and Insurance

You remain solely responsible for insuring your goods at full replacement value while they are stored. Unless we expressly state otherwise in writing, we do not provide insurance cover for your items. You should ensure that your policy covers risks such as theft, fire, flood, accidental damage, escape of water, and other relevant perils for stored goods.

To the fullest extent permitted by law, we are not liable for loss of or damage to goods stored in your unit, except where such loss or damage is caused directly by our negligence or by our breach of these terms and cannot lawfully be excluded. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law. Where we are found liable for a loss that is lawfully recoverable, our liability will be limited to the amount reasonably foreseeable at the time the contract was made and subject to any mandatory legal limits.

7. Waste Regulations, Environmental Compliance, and Disposal

You must comply with all applicable waste, environmental, and public health laws when using the storage service. The unit must not be used to abandon waste, dispose of commercial rubbish, or leave items in a condition that creates environmental risk. Waste electrical and electronic equipment, batteries, oils, chemicals, paint, asbestos, tyres, and similar controlled materials must not be stored unless expressly permitted and lawfully handled.

If you generate waste while using the premises, you are responsible for removing it promptly and disposing of it through authorised channels in accordance with UK regulations. You must not leave waste in communal areas, near entrances, or inside a unit after termination. Any contamination, spill, or environmental incident caused by your goods or actions must be reported immediately and may require specialist cleaning at your expense.

Where goods are left behind after the agreement ends, or where items are unlawfully stored, we may consider them abandoned if the circumstances and any notice given justify that conclusion under law. We may then move, store, sell, recycle, or dispose of the items as permitted by statute and contract, deducting associated costs from any proceeds where lawful.

8. Goods Handling, Storage Conditions, and Risk

You are responsible for packing, securing, and labelling your goods appropriately. We do not inspect every item placed into storage and do not warrant that the unit is suitable for any particular purpose other than ordinary dry storage unless we state otherwise. Delicate, fragile, moisture-sensitive, or temperature-sensitive items may not be suitable for standard storage conditions. A storage agreement does not amount to a guarantee against deterioration due to the nature of the goods themselves.

We may provide trolleys, loading facilities, lighting, or other convenience features from time to time, but these are supplied on an availability basis and may be withdrawn or altered without notice where operationally necessary. You must use all facilities carefully and in accordance with any posted safety notices or instructions. Any damage caused by misuse may be charged to you.

The risk in your goods remains with you at all times unless and until a different responsibility is expressly agreed in writing. You are advised to keep an inventory of stored items, photograph contents before storage, and retain proof of value for insurance purposes. We are not responsible for deterioration caused by inherent defects, inadequate packaging, or the passage of time.

9. Default, Enforcement, and Sale of Goods

If you fail to pay charges or breach these terms, we may exercise our contractual and legal rights, including restricting access, placing a lien or similar security interest where permitted, removing the lock, moving goods, or taking steps to recover unpaid sums. Any action taken will be proportionate and consistent with applicable law.

If goods remain in the unit after the agreement has ended or after access has been lawfully restricted for non-payment or breach, we may issue notice requiring collection within a specified period. If you do not comply, we may sell, donate, recycle, or dispose of the goods in a commercially reasonable manner, deducting costs and any sums owed to us from the proceeds where allowed by law. Any surplus will be handled in accordance with the law.

The exercise of our rights under this section does not prevent us from pursuing further remedies for breach of contract, debt recovery, or damages. You remain responsible for all amounts outstanding, including any costs we reasonably incur in securing, storing, insuring, moving, selling, or disposing of goods following default.

10. Notices, Changes to Terms, and General Provisions

We may update these terms from time to time to reflect changes in law, operational practice, or service provision. Any revised version will apply from the date stated, and your continued use of the service after that date will indicate acceptance of the updated terms. If you do not agree to a material change, you should end the agreement in line with the cancellation requirements.

Notices under these terms may be given by email, text message, post, or any other reasonable method using the contact details held on your account. You are responsible for ensuring that your contact details remain accurate and up to date. Notices will be treated as received in accordance with the usual legal rules for service.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any part of these terms immediately does not mean we waive our right to enforce it later. No person other than the parties to the agreement shall have rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

11. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales unless the law of another part of the United Kingdom applies mandatorily to your contract. If you are a consumer, you may also benefit from any mandatory protections available in the part of the UK in which you live.

Any dispute not resolved amicably should be brought before the courts of the relevant part of the United Kingdom having jurisdiction over the matter. Nothing in these terms affects your statutory rights to seek redress through any alternative dispute resolution process that may be available or required by law. By entering into a Queensbury Storage service agreement, you confirm that you have read, understood, and accepted these terms.